- Your satisfaction is our top priority. In case you are not 100% satisfied with any of our products, you may return the product(s) at your own cost. We will give you a full refund providing the goods are returned to us within 30 days after receiving your purchase.
- Should you like to return any product(s), kindly note that we do not cover the costs of the product return. This cost is covered by the person who returns the products, not by the company.
- Our 30-day satisfaction guarantee doesn't affect the legal right to cancel.
- If you had received a gift upon ordering during one of our promotional offers and would like to return your product(s), then you would also need to return the gift(s) to us with the products you wish to return in order for us to process your refund. Should you return your products but choose to keep your gifts, then the value of the gift(s) will be deducted from the refund of the rest of your order. *T&Cs might apply
- Refunds are processed to the card/method of payment that was used in the original order.
- Empty bottles/tubes of products cannot be accepted.
- You may not receive a (full) refund in cases where the product has been used beyond what is deemed reasonable to trial the product. For example, a product that is empty or almost empty. This also applies to a product that has been damaged after you have received it.
- Returns that exceed the 30 day guarantee period cannot be accepted.
- We do not accept returns from orders placed via a reseller.
- Please see our article on "How to return" for further information on the process of returning the product(s).
You may find out more about our return policy in the Terms & Conditions.