Please be reminded that we will not process returns if the 30-day period based on our Returns Policy has passed.
Step 1: Before returning a product, kindly complete our Contact Form to get in touch with our Customer Service (If you return a product without informing us, it may result in us being unable to process your return)
In the Order ID section, kindly indicate the order number.
In the I would like to section, kindly select "Cancel/Return an Order"
CONDITION OF RETURN PRODUCTS
Order number:
Product Name:
Quantity:
Used or Unused:
Step 2: Once our Customer Service team has responded to you with the Returns Address for your region, kindly pack the product(s) in its original packaging (if available) in a box of your choice with:
-A slip of the "CONDITION OF RETURN PRODUCTS" completed in written or printed form that you have indicated above
-The original invoice/packing slip (if available)
Step 3: Mail the package(s) and respond to Customer Service with the tracking details.
**Please note that you are responsible for all shipping costs and the safe return of the merchandise, but you can select the carrier that works best for you.**
Step 4: Most returns are processed within 14 business days of receipt. You will receive an email confirmation once the return has been processed.