In case your order is delayed, please reach out to us at firstname.lastname@example.org as soon as possible and we will go above and beyond to assist you with all the information you need.
If you believe your package is missing, lost or are unable to locate it after being marked as delivered, please contact the associated carrier (utilized for the delivery of your order) for assistance or to file a claim. If the carrier cannot recover the package, please notify us immediately by emailing email@example.com to be considered for a replacement. This must be done within 30 days of the original expected delivery date. Please note this process may take up to 3-5 business days.
If your package is marked as delivered but cannot be located, we will evaluate the claim to provide a prompt resolution. However, we cannot process refunds for orders that are marked as delivered by the carrier.